Social Security

The Social Security Administration, which cut back on its Wednesday customer service hours nationwide in 2012, is bringing back Wednesday afternoon hours.

Social Security offices nationwide will be open to the public on Wednesday afternoons starting January 8.

Andrew Saul, commissioner of Social Security, said the change restores Wednesday public service hours that were last in place in late 2012. “I don’t want someone to come to our office at 2:30 on a Wednesday only to find our doors closed,” Saul said.

The Social Security field office in South Arkansas is located at 2600 W. Hillsboro in El Dorado.

In another move to improve service, Saul announced that the agency is hiring 1,100 front line employees to provide service on the agency’s National 800 Number and in its processing centers. The agency is currently bringing onboard 100 new processing center employees and approximately 500 new teleservice representatives for the 800 number. An additional 500 hires for the 800 number will occur later in 2020.

“Improving service is my top priority. Increasing full public service hours at our nationwide network of more than 1,200 field offices is the right thing to do and will provide additional access,” Commissioner Saul said.

Currently, a field office is generally open to the public from 9 a.m. to noon on Wednesdays. Beginning on January 8, offices will remain open until 4 p.m. on Wednesdays, with typical field office hours from 9 a.m. to 4 p.m. Monday through Friday.

Most Social Security services do not require the public to take time to visit an office. People may create a “My Social Security” account, a personalized online service.

CLICK HERE to create an account.

Through their personal “My Social Security” account, people can check personal information and conduct business with Social Security. If they already receive Social Security benefits, they can start or change direct deposit online, and if they need proof of their benefits, they can print or download a current Benefit Verification Letter from their account.

People not yet receiving benefits can use their online account to get a personalized Social Security Statement, which provides earnings history information as well as estimates of future benefits.

Currently, residents in 40 states and the District of Columbia may request a replacement Social Security card online if they meet certain

requirements. The portal also includes a retirement calculator and links to information about other online services, such as applications for retirement, disability, and Medicare benefits.

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