Entergy customers continue to receive threats from scammers.
One of the most common scams customers experience is a call from a con artist who says that their electric bill payment is past due, and that service will be disconnected if payment isn’t made.
Although the scam can differ, frequently the scammer directs people to transfer funds electronically, sometimes through “MoneyPak,” “Green Dot” or another third-party card or transfer system. Scammers also have asked customers to use Federal Reserve Bank routing numbers and their own Social Security numbers to pay their bills.
Remember, Entergy never demands immediate payment from customers over the phone.
These steps can help Entergy customers from falling victim to scams.
You should never give your personal information to strangers. If a call sounds suspicious, hang up and call 1-800-ENTERGY (1-800-368-3749) to speak with an Entergy customer service representative.
While you may pay your Entergy bill by phone or credit card, it is only through BillMatrix, a third-party vendor Entergy uses for this purpose.
Also, you can manage your account and review account alert options to stay better informed by downloading the free Entergy smartphone app or visiting entergy.com to register for myAccount.
You should only use authorized methods and legitimate banking information to pay your bill. We offer several convenient ways:
Pay online – For no additional charge, you may securely log in to myAccount at com to conveniently pay your bill online.
Pay by phone – You may pay your bill by credit card, debit card or electronic check by calling Entergy’s pay-by-phone provider, BillMatrix, at 1-800-584-1241. BillMatrix charges a $2.95 service fee.
Walk-in payment centers – Want to pay in person? You may pay your bill by cash, check or money order at an authorized Quick Payment Center in your community. A convenience fee may apply.
Bank draft – You can avoid late fees by having your payment automatically deducted from your checking account each month. Entergy will mail a monthly billing statement to you for your records, showing the bill amount and bank draft date.
Pay by mail – If you opted to continue receiving a paper bill, you can send a check by U.S. Mail to the remittance address shown on your bill.
If you believe you’re a victim of this scam, you should notify the proper authorities immediately, such as the local police.
If you believe your Entergy account has been affected, call 1-800-ENTERGY (1 800 368 3749) to speak with a customer service representative.
Email us at firstname.lastname@example.org