Entergy Arkansas is aware of scammers across the state trying to get money from customers over the phone with threats of shut-off. Small businesses are typically the target.
There are some variations to the scam, but the basic premise stays the same. The scammer usually calls a customer with a spoofed number, often looking legitimate, then tells the customer they have an hour to pay or they will be cut off. They ask the customer to give a credit card number right then, buy a prepaid gift card or even transfer funds electronically.
Entergy says that no utility does business in that fashion. The utility will send an overdue customer a notice in writing with a shutoff date.
If a customer gets a call like this:
-- Hang up immediately.
-- Do not give them money.
-- Do not give them information.
-- Call 1.800.ENTERGY (not the number the scammer gave) to confirm any account information.
-- Report scammers to the local police and the attorney general’s office of consumer protection.